Refund policy

🌸 Refund Policy — Safe & Sassy Co.

We truly hope you’re 100% happy with your sparkly new purchase ✨
Because many of our items are personal-use or beauty-related, we cannot accept returns or exchanges for change of mind due to sanitary and health reasons.

All items are final sale, except where required under Australian Consumer Law.

💔 Damaged or Faulty Items

If your order arrives damaged, defective, or develops an issue, please contact us within 7 days of delivery so we can help.
Your purchase is protected by Australian Consumer Law, which guarantees a refund, repair, or replacement for faulty items.

📧 safeandsassy.co@gmail.com

Please include:

  • Your order number

  • A brief description of the issue

  • Clear photos of the item and packaging

Once confirmed, we’ll arrange a replacement or refund (depending on stock availability).

💖 Final Sale Items

All products are final sale for change of mind.
This includes:

  • Personal-use & hygiene-related items (keychains, alarms, whistles, beauty items)

  • Mystery bundles

  • Custom or made-to-order pieces

We appreciate your understanding — this helps us keep every order safe, sanitary, and totally sassy 💅

🩷 Need Help?

If you have any questions about your order or a product, we’re always here:
📧 safeandsassy.co@gmail.com
💬 Instagram: @safeandsassy.co

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