Refund policy
🌸 Refund Policy — Safe & Sassy Co.
We truly hope you’re 100% happy with your sparkly new purchase ✨
Because many of our items are personal-use or beauty-related, we cannot accept returns or exchanges for change of mind due to sanitary and health reasons.
All items are final sale, except where required under Australian Consumer Law.
💔 Damaged or Faulty Items
If your order arrives damaged, defective, or develops an issue, please contact us within 7 days of delivery so we can help.
Your purchase is protected by Australian Consumer Law, which guarantees a refund, repair, or replacement for faulty items.
Please include:
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Your order number
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A brief description of the issue
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Clear photos of the item and packaging
Once confirmed, we’ll arrange a replacement or refund (depending on stock availability).
💖 Final Sale Items
All products are final sale for change of mind.
This includes:
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Personal-use & hygiene-related items (keychains, alarms, whistles, beauty items)
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Mystery bundles
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Custom or made-to-order pieces
We appreciate your understanding — this helps us keep every order safe, sanitary, and totally sassy 💅
🩷 Need Help?
If you have any questions about your order or a product, we’re always here:
📧 safeandsassy.co@gmail.com
💬 Instagram: @safeandsassy.co
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