FAQs

Welcome to the Safe & Sassy FAQs — your go-to resource for everything about our self defence accessories Australia-wide. Whether you have questions about shipping times, product customisation, returns, or our personal alarms and safety keychains, you'll find the answers here. We're committed to making premium safety accessories accessible to every woman across Australia and beyond.

Shipping & Delivery

Q: Do you ship internationally?
A: Yes! We ship within Australia and to New Zealand, with international shipping available to select destinations. All orders are dispatched from Australia.

Q: How long does shipping take?
A: Australian orders typically arrive within 3–7 business days. New Zealand and international orders may take 10–21 business days depending on your location and customs processing.

Q: Do you offer free shipping?
A: Yes, free shipping is available on qualifying Australian orders. Check our shipping policy for current thresholds and conditions.

Products

Q: Can I customise my order?
A: Absolutely! Many of our personal safety keychains and accessories offer customisation options — look for the personalisation fields on each product page.

Q: What are your safety keychains made of?
A: Our keychains are crafted from durable, high-quality materials built for everyday carry. Each product page includes full material details.

Q: How do personal alarm keychains work?
A: Simply pull the pin or press the activation button to trigger a loud alarm designed to deter threats and attract attention. They're easy to use and designed for quick access.

Orders & Returns

Q: Can I change or cancel my order?
A: Contact us as soon as possible if you need to modify your order. Once an order has been dispatched, changes cannot be made.

Q: What is your return policy?
A: We accept returns within 30 days of delivery for unused items in their original condition. Please visit our Returns page for full details.

Contact

Q: How can I get in touch with Safe & Sassy?
A: Use our Contact Us page or email us directly — we aim to respond within 1–2 business days.